Frequently Asked Questions

To create your own IB link, please log in to the Client Portal, navigate to the "Partnership" menu, and select the "Marketing tools" option.

Next, follow these simple steps:

1. Within the "Marketing tools" section, scroll down until you find the "Create New Link" menu to access the link-creation feature.
2. Click or select the "Create new link" button to begin the process of generating a new IB link.
3. Follow the on-screen instructions and provide the necessary details to customize your link.
4. Once all required information has been entered correctly, click the "Continue" button to proceed with the creation of your IB link.
5. Review the generated link to ensure its format aligns with your marketing strategy and partnership objectives.
6. Congratulations! You have successfully created a new IB link, which is now ready for use in all your marketing and promotional activities.

You can request the closure of an unused trading account by submitting a new support ticket via the helpdesk. Please ensure that you include full details regarding your account in the ticket.

Alternatively, you may also contact us directly via our Live Chat service for further guidance and assistance.

Once you have registered using a specific IB’s affiliate link, you cannot change your Introducing Broker (IB).

As a solution, we recommend that you enter the new IB ID when creating a new live trading account. This IB ID is the same as your Client ID.

To view this ID, please log in to your Client Portal, go to the profile menu, select "My Profile" and you will find your Client ID number there.

There are three main reasons why your transactions may not generate cashback. Please review the following important terms and conditions:

1. Timing of Cashback Wallet Creation
Cashback is calculated based on the transaction volume you generate over a specific period. If you create your Cashback Wallet only after a trading position has already been closed, the transaction activity from that closed position will not be included in the cashback program.

2. Duration of Open Positions (Holding Time)
The duration for which you hold a trading position significantly affects your eligibility for cashback. If a position is held for less than 300 seconds (5 minutes), it does not meet the criteria to qualify for cashback.

3. Account Type Used
The cashback program only applies to transactions made through an independent live account. Transactions executed via social trading (copy trading) accounts or demo accounts are not eligible for cashback. Please ensure that you are trading using a live account that is linked to the cashback program.

Please contact us immediately via the Live Chat service on our website, and our team will promptly assist you in disabling the 2FA feature on your account. Once you have a new mobile phone, you can re-enable the 2FA feature to ensure the continued security of your account.