Frequently Asked Questions

Trading via MetaTrader 5 is an excellent way to leverage the powerful analytical tools available on the platform.

• Download and Install MetaTrader 5:
  To get started, download and install the MetaTrader 5 software from the TradingPRO website.
• Log In to Your Account:
  Once the software is installed, open MetaTrader 5 and log in using the account credentials provided to you after creating your account via the Client Portal.
• Add Trading Instruments:
  After logging in, you can add the financial instruments you wish to trade to your Market Watchlist. This allows you to monitor the prices of the instruments you intend to trade.
• Conduct Analysis:
  You can view charts for these instruments and utilize the technical analysis tools built into the platform to help you make well-informed trading decisions.
• Open a New Order:
  Once you have selected an instrument, you can open a trade. You will need to specify the instrument, the size of the position, the direction (buy or sell), and your entry price. After placing the trade, you can monitor and manage your open position directly through the trading platform.
• Close the Order:
  Finally, once you have achieved your desired outcome, you can close the position to lock in profits or limit losses. You can also use the Stop Loss and Take Profit features in MetaTrader 5 to automatically close your trades when specific, pre-set conditions are met.

Overall, trading with MetaTrader 5 is an excellent way to take advantage of the robust analytical tools the platform offers. With the right strategy and knowledge, you can execute profitable trades using MetaTrader 5.

By default, all charts on the trading platform whether on the desktop or mobile version display only the Bid price.

Note: It is highly recommended to enable the "Ask Line" when looking to open a Sell position. Here are the simple steps to enable it:

• On Desktop (Computer/Laptop):

• • For MT4: 
    • Right-click anywhere on the chart.
    • Select "Properties", then click the "Common" tab.
    • Check the box labeled "Show Ask Price Line".

• • For MT5:

• • • Right-click anywhere on the chart.
    • Select "Properties", then click the "Show" tab.
    • Check the box labeled "Show Ask Price Line".

• On Mobile Devices:

• • iOS (MT4 and MT5):
    To enable the Ask Line in the MT4 and MT5 apps on an iOS device, follow these steps:

• • • Go to the "Settings" menu.
    • Select "Charts".
    • Toggle the switch next to "Ask Price Line" to enable it. You can use the same switch to disable the feature.

• • Android (MT4 and MT5):

• • • MT4 Android App:
      To enable the Ask Line in the MT4 Android app:

• • • • Go to the "Settings" menu.
      • Select "Charts".
      • Check the "Ask Price Line" option to enable it. Uncheck it to disable the feature.

• • • MT5 Android App:
      To enable the Ask Line in the MT5 Android app:

• • • • Open the "Chart" tab.
      • Tap anywhere on the chart screen to bring up the shortcut menu.
      • Select the "Settings" icon.
      • Check the "Ask Price Line" option to enable it. Uncheck it if you wish to disable it again.

Log files serve to store records of system activity, similar to the information found in the "Journal" tab on a trading platform. These records include essential details such as when the platform was first opened, the opening and closing of trades (orders), error reports, the installation of indicators and Expert Advisors (EAs), and server connection status. Analyzing this information is highly useful for gaining a deeper understanding of the trade execution process. If you need to inquire about any trading issues, we recommend attaching these log files, as doing so will help us address your concerns more quickly.

• How to obtain log files on your desktop terminal

Just to let you know, these procedures apply to both MT4 and MT5, with slight variations in terminology depending on the terminal version.

To obtain log files from the desktop terminal:

1. 1. Open the terminal.
   2. Navigate to File → Open Data Folder → Logs folder. 
      (Each day has its distinct log file, discernible from the filename. For instance, the file named "20230726.log" corresponds to logs from July 26, 2023.)

If you need to share specific lines from your terminal logs, you can directly copy them from MetaTrader 4 or MetaTrader 5. Follow these steps:

1. Navigate to the Experts tab or Journal tab (depending on the type of logs needed: Experts for Expert Advisors log files, or Journal for regular log files).
2. Right-click on the desired line and select Copy. If you wish to choose multiple lines, hold down Ctrl+Shift on the keyboard while making your selection.

After copying, you can send this information to our Trading Pro Support Team through Live Chat or via email at [email protected].

• How to get log files on Android

Obtaining log files on your Android mobile device can be done by following these steps:

1. 1. Navigate to the Journal located in the top left menu.
   2. Choose the relevant dates and tap the letter icon to send the log files via email. Ensure that you modify the recipient to [email protected]. 

• How to obtain log files on iOS

Obtaining log files on iOS in your MetaTrader terminal:

1. 1. Navigate to Settings and access the Journal.
   2. If required, toggle between dates using the options at the bottom of the window.
   3. Copy the content of the log file.
   4. Paste the copied text into the Live Chat window during conversations with our Trading Pro Support Team or send it via email to [email protected]. 

Utilize the expanded range of tradable instruments and the convenience of on-the-go trading through the MetaTrader 5 app on your Android or iOS device. This article will guide you on navigating the MT5 app on your chosen device.

Download the MT5 app 

For Android user: 

To download MetaTrader 5 (MT5) on an Android device, follow these steps:

1. Open Google Play Store: Go to the Google Play Store on your Android device. You can find the Play Store icon on your home screen or in the app drawer.
2. Install MetaTrader 5: On the MetaTrader 5 app page, click the "Install" button. This will initiate the download and installation process.
3. Wait for Installation: Wait for the app to download and install on your device. The time required will depend on your internet connection speed.
4. Open MetaTrader 5: Once the installation is complete, you can open MetaTrader 5 directly from the Play Store by clicking the "Open" button on the app page. Alternatively, you can find the app icon on your home screen or in the app drawer and open it from there.
5. Log in or Create an Account: Upon opening the MetaTrader 5 app, you will need to log in with your existing MT5 account credentials or create a new account if you don't have one.
6. Start Trading: After logging in, you should have access to the MetaTrader 5 platform on your Android device. You can start exploring the features and begin trading.

For iOS user:

To download MetaTrader 5 (MT5) on an iOS device (iPhone or iPad), follow these steps:

1. Open the App Store: On your iOS device, locate and open the App Store. You can find the App Store icon on your home screen.
2. Download MetaTrader 5: On the MetaTrader 5 app page, tap the "Get" button (which may display a cloud icon with an arrow). This will initiate the download and installation process.
3. Authenticate with Touch ID or Face ID: If prompted, authenticate the download using your device's Touch ID or Face ID.
4. Wait for Installation: Allow the app to download and install on your iOS device. The installation time depends on your internet connection speed.
5. Open MetaTrader 5: Once the installation is complete, you can open MetaTrader 5 from the App Store by tapping the "Open" button on the app page. Alternatively, you can find the app icon on your home screen or in the app library and open it from there.
6. Log in or Create an Account: Upon opening the MetaTrader 5 app, log in with your existing MT5 account credentials or create a new account if needed.
7. Start Trading: After logging in, you should have access to the MetaTrader 5 platform on your iOS device. Begin exploring the features and start trading.

Account Management:

For Android:

1. Open MetaTrader 5 and select "Manage Accounts" from the main menu.
2. Tap the + icon, enter "TradingProInternational-Live" in the search, and select it.
3. Enter your trading account number, password, and the correct server. Tap Login.
4. The trading account is added to the Accounts tab.

For iOS:

1. Open MetaTrader 5, go to Settings, and tap "New Account".
2. Enter "TradingProInternational-Live" in the search bar and select the appropriate trading server.
3. Enter your trading account number and password, then tap Sign In.

To switch the active trading account:

• For Android: 
  • Open MetaTrader 5, select Manage Accounts.
  • Tap the desired trading account in the Accounts tab, enter credentials if prompted, and Sign In.
• For iOS: 
  • Open MetaTrader 5, go to Settings.
  • Tap the arrow next to the displayed account, choose the desired account to log in.

Add, Remove, and Reorder Instruments:

For Android:

1. Click on Quotes.
2. Click the + icon, locate the instrument, and tap to add it.
3. To reorder, tap the pencil icon and move instruments.
4. To remove, tap the bin icon, select instruments, and confirm removal.

For iOS:

1. Go to Quotes, click the search bar.
2. Tap + next to the instrument to add.
3. To remove, click the pencil icon, select instruments, and tap the bin icon.
4. Reorder by clicking the rightmost icon and dragging instruments.

Placing Trades:

For Android:

• To open an order: 
  • Go to Quotes, tap the symbol, and tap New Order.
  • Set parameters and tap Buy/Sell for a market order.
  • For pending orders, tap Instant/Market Execution, choose an order type, set parameters, and tap Place.
• To close or modify an order: 
  • Go to Trade, tap an order, press and hold, then tap Modify position or Close position.

For iOS:

• To open an order: 
  • Go to Quotes, tap the instrument, and tap Trade.
  • Set parameters and tap Buy/Sell.
  • For pending orders, tap Instant/Market Execution, choose an order type, set parameters, and tap Place.
• To close or modify an order: 
  • Go to Trade, tap an order, tap Modify position or Close position, and confirm.

You'll receive notifications for order actions. 

If you notice a sluggish performance on the platform, consider the following steps:

1. Uninstall and reinstall the platform.
2. Verify your internet connection for stability.
3. Make sure you have a moderate number of open windows on the platform.
4. If the issues persist despite the above steps, get in touch with the Trading Pro Support team through Live Chat or by sending an email to [email protected].