Frequently Asked Questions

It is essential to utilize the same payment method for both deposit and withdrawal transactions, ensuring that funds are withdrawn securely by the rightful account holder. In instances where the same payment method cannot be employed due to technical issues, please reach out to our Support team, providing supporting evidence of the situation. While alternative payment methods may be suggested for withdrawal, this would necessitate additional verification of your payment account.

Withdrawals using another persons' bank account are strictly prohibited to uphold security standards. Stringent regulations are in place to safeguard customers' accounts from potential fraud and identity theft. Even with permission from the account holder, we do not permit customers to withdraw funds from another person's account. This measure is implemented to protect the account holder's finances from unauthorized access or misuse. 

These policies are in place to prevent unauthorized access and withdrawals from accounts. We prioritize the security of our customers' accounts and have zero tolerance for any attempts to misuse or pilfer funds from another person's account. 

Discover the wide range of payment options available, encompassing credit and debit cards, international bank transfers, e-wallets, and additional methods. Visit the 'Deposit' or 'Withdrawal' sections in the Members Area to explore. 

 At any point, feel free to request a withdrawal for the balance that is currently available in your account. 

Yes, you can make transaction for deposit, withdrawal, and internal transfer during weekends and holidays.